Pause

Encounters: The Chatty Hygienist

I imagine in her line of work you get used to hearing yourself speak. I could hardly muster an "uh uh" with the suction thingie she had hanging out of the right corner of my mouth.

"Sorry, Hun," she said, when she accidentally pulled on the suction tube and yanked my head like I was a fish on a hook. Generally I was pleased with her work. She didn't believe in a patient feeling any pain.

"You feel anything you let me know," OK?

"Uh huh."

This line made me nervous; it opened the possibility of feeling pain, even if only for a second. She said every few minutes, "You are being so good. Really you are." I didn't think I needed that kind of validation anymore, at my age, but it made me feel good. I guess I still like to earn lollipops.

As she worked she talked. About everything. Her thirty seven years in dentistry, a career choice she'd made around the time I was born. Her trailer home and love of NASCAR. Her husband. How much more she made when she was working with patients than when she was doing admin work. Her husband's disability status and how she feared it made him depressed. 

There was a picture on the counter behind her on which I fixated while she drilled: a beautiful woman smiling at the camera while her patient looked askance. Her middle part and fluffy hair made me think it was an older photo, circa 1981. She noticed me looking.

"There we are," she said."Me and him."

There was a moment when I jerked reflexively from a hit nerve; not anything tear-inducing. She stopped to give me another shot. During the first shot of novocaine that she had administered about an hour before I had tensed up, even though I didn't feel any pain. I could still feel the needle going in, and just the thought of it made me nervous.

I never used to get nervous when I went to the dentist as a kid. Despite the cavities, the braces, the pulled teeth. There was an implicit trust of professionals. They couldn't hurt me. I went through procedures a little bored. But too much has happened since then. Root canals, filling replacements, more extractions, a bridge. I now know what's going on--even if I can't feel it. I expect pain, if not now then later.

She had asked me early on, "You nervous?"

"Uh huh."

"Yeah, I can tell from your saliva. It's ropy."

"Wiwee?" I filed this fact under random thing to share with my husband, as we liked to wow each other with this kind of trivia: ropy saliva = nervousness.

"Yeah. But you've got nothing to be nervous about. I've been doing this longer than these other guys have been alive." These other guys were the dentists that hired her.

I realized that my entire body was tense. I tried to release it in parts, thinking if I let my whole body relax at once while she was lasering my gums I might throw her off and she'd cut my lip or lacerate my face.

She talked as she cauterized the intentional wounds she'd created. I was amazed at how comfortable she was having relatively intense conversations with people who couldn't provide any verbal cues of concern or interest. I learned more about her husband; he did things for her, like heated the car every morning before she left for work and made her lunch. He wasn't working any more, but even when he did he was doing stuff like that.

A thought came to my mind while she spoke of her husband, whom she clearly still adored after 30 years of marriage: I consider myself a good wife, but was I someone that could commit to these sorts of gestures? I've committed myself to many things: email, my morning Starbucks, paying bills. But I haven't committed to much outside my own benefit. What would it be like to wake up and have your first task of the day be for someone else?

"You feeling that?"

"Mmmmmm ... naw wiwee."

This was enough to stop her immediately. She continued to chat me up while I wondered, has she stuck the needle in yet? I realized she had by the taste of bitter Novocaine that trickled toward the back of my tongue, bitter I couldn't feel. I looked at the table to her right and saw empty single-use vials of Novocaine, at least five. She'd been administering it before I needed it. Now I understood--I was bored and amused by design. By the time she had made it through NASCAR I was relaxed--and numb. The part of her conversation that captured me, about her husband, distracted me during the most surgical part--the part I had dreaded most.

Another strange thought came to my mind, as this woman worked with such precision on my teeth and my mind, for which she was paid $20 an hour more than when she handled the front desk: how oddly we compensate people. I did the math and wondered if it was enough.   

Learning to surf at work

When I was in Mexico earlier this year, I loved getting up in the morning, walking along the shore, and then body surfing the waves of the ocean--all before breakfast. H-band taught me a few tricks to riding waves that I never had an opportunity to practice in the relatively tame waters where I grew up. He could spot a wave coming from several hundred yards out.

"Here we go," he'd say, and I'd assume the position: Back toward the endless expanse of water, eyes focused on the shore, one arm out in front of me and one behind. When the wave approached, at just the right time H-band would yell, "Start swimming!" and I'd frantically freestyle-stroke like I was trying to escape a great white. About 70 percent of the time the wave would wash over me, and I'd emerge from the water with my hair in my face, disoriented. "Nope," H-band would say, "you didn't catch that one." The other 30 percent of the time I would feel this sensation of being lifted up and forward, and I would emerge yards ahead in the shallow water. That was catching a wave.

I never quite understood what made a wave surfable--they all looked pretty big to me, but H-band could tell if one would crash too soon to ride, or if it would grow. I look at what I navigate on a daily basis--namely, a business--and wonder, "How good am I at riding waves?"

No wave is the same. While there is a general direction they take, some swell disappointingly early; some bring a surprising sensation of warm or cold. Every day is fraught with some variation, even if it is moving in the same general direction of growth. Some days the meeting is cancelled--a small swell that dies too soon; or some breaking news in the blogosphere cancels out the regular business of the day--a deceptively large swell that pulls everything in the vicinity to the shore, exhausted.

The same thrill of predicting waves and riding them to my advantage compells me to get a handle on these random events that over time do not seem so random. Chaos becomes the norm, becomes cyclical, like waves. So why can't I spot them, estimate how powerful they will become, and then let them propel me forward, or wait them out while pursuing bigger, more meaningful, ones?

All I can do at the moment is wake up each day and assume the position: back to the ocean, eyes ahead, arms ready to paddle, paddle, paddle.

Blogging 3.0: Now, with more feeling

We sat in the cafe, a seemingly informal Sunday coffee date with a friend, but not as casual as I expected. We'd gone to a yoga class before and were now sipping lattes and picking on pastry (I had a bagel).

My friend has become very established in the social media consulting space over the past three years. Her life had changed significantly since we met at the bus stop located between our two homes. She had left her job to pursue career and nonprofit consulting opportunities. I had just left my job to consult in the social media space. I told her about blogging and she must have been ready to learn about it, because she took it on, to the point where she now speaks and trains people in it.

I had told her, for the umpteenth time, that things were changing for me. I was going to take my blogging seriously again. As seriously as I could anyway, considering I no longer had the stretches of time I used to to blog, and as seriously as I should, considering my role as a thought leader in the social media marketing space. The feeling of discomfort I've had about my blogging was like a sock that I put on early in the day that had something in it. I could feel something small in between my toes, but I just didn't have time to take off my shoes and deal with it. I've just kept walking with this thingie in my shoe. And over time I got used to the thingie, used to the annoyance, and yet I could feel it with every step.

I told my friend that I was going to revitalize my writing by redesigning my blog; she was only too happy to help. She'd started coaching independent proprietors, typically creatives, who were building social media strategies for their businesses. I had helped to build strategies for my business, and our clients' businesses, but had not built a strategy for myself.

My friend's questions were deceptively difficult.

"Who do you want to reach with your blog ... and don't say everybody."

"But men and women read Pause."

"I'm sure they did, but if you had to identify THE person that would be interested in your blog it would be ..."

"People interested in, you know, what I write. There isn't an age, per se ..."

Very difficult stuff.

"I noticed you've taken down your blogroll. You should get it back up."

I scoffed at this initially, guiltily. The truth of the matter was that I had taken down my blogroll because I hadn't added anything to it since 2005, back when I worked for myself and took the time to methodically check my feed readers. I used to make it the first thing that I did in the morning, but then the company started to really take off, and I woke up to emails and early morning meetings with people on the East Coast. I rescheduled my reading to afternoons, but gradually found that by 10 pm I was still finishing proposals, catching up on email, or checking into a hotel and desperately wanting to sleep.

"Do people still care about blogrolls?" I was embarrassed hearing myself, as I thought about the myriad times I shared with people who asked me, a few years ago, how to get started blogging. And my standard answer, "Read. You must read."

My friend started to ask me about what bells and whistles I would place on my new, revitalized blog. Save for my Twitter feed, all of my blog bling and traffic-generating features were circa 2006. I have a Facebook and Twitter account, which have grown through no effort other than accepting the invitations that have come my way. I don't have any philosophical issue with pursuing friends, fans, or followers, but more a fear of commitment. I recall days when I would spend hours trying to hack at a line of code in an old version of TypePad that screwed up my Typelists. I recall reading my posts many times before posting, just to make sure the punctuation was correct, and responding privately to every comment I received. I remember being vigilant about tagging and tracking back, working well into the night to make my beloved piece of internet real estate as inviting as possible.

Now, I kick aside cobwebs on the front porch. I feel embarrassed about the old furniture. I want desperately to be social, but don't want to invite anyone over, lest they see the tattered curtains.

"Where have I been all this time?" I said to my friend.

"You've been on the other side of things."

"The out of touch side?" I thought to myself.

I realized that I've let the blog go by choice. And I haven't added much to it because I haven't determined who I want to be as a blogger. I used to love being fairly naked, though I don't feel quite as liberal as I once was. Old age, maybe? Or maybe a few too many run-ins with people who later questioned me, or were even hurt. And running a business that involves others adds a layer of responsibility I haven't figured out how to navigate. So I've stayed away, sometimes angrily, like a victim who complains that her hands are tied. Sometimes with fear that I couldn't write powerfully like I used to. Sometimes I just don't know what I want to say.

A funny thing happened on my entrepreneurial journey: I became OK with just getting it done. Not talking about what else needed to be done, or about what I would do when I got there. I just did it. I still think about things I'd like to do, like spend a day watching TV, or going to Brazil. But I don't wonder what am I meant to do. I haven't answered the question, but my life is working on it. It's a paradigm shift that renders the many book proposals and soul-searching blog posts useless now.

Still, there are reasons why I want to continue blogging. Back to the thingie in my shoe: I spend an awful lot of time pondering where this industry as a whole is going, but I haven't really spent time getting re-addicted to using social media. I don't update my profile, or follow people. I read what others aggregate and send my way, but not what I discover. I've stopped thinking this was bad; I just would like to re-engage. I don't have more time for this and will have to be realistic about my output, but I don't need to be uber-consistent. It's not about the traffic. This will keep me thinking.

Stay tuned.

Why I hate Oakland

It started the day we got a ticket for parking in front of our house. Apparently we were parked the wrong way, despite the fact that the street is really only one lane, despite the fact that all the other cars on our street were parked in the same direction as ours, despite the fact that we'd parked our car that way, as did our neighbors, for over 5 years.

Then came the ticket for our new car, parked in front of our house, which the ticket said, had an expired registration. Guess the person who issued the ticket couldn't see the temporary registration in the front window.

We contested both of these, H-band having to leave work to do so. And they let the second one go, at least we thought they did. We never heard back after contesting. Though we just received notice that we're in violation of the law and will now have to pay double or my credit will be affected, or the car will be impounded, or worse.

The next ticket came when I went to the doctor and saw there was no parking meter for my spot. I didn't see one nearby, so I simply parked and went to my appointment. I came back and found some gal writing me a ticket. There was a meter she said, pointing down the hill, more than one block away. All the meters work this way now. If I wanted to contest the ticket I could. 

This week, as I started to write my check to the city of Oakland, I found myself losing it. In the "for" line I wrote "ridiculous parking ticket". And then I wrote a note on the back about how pissed I am at the city for doing whatever it can to squeeze revenue out of its inhabitants. I voided the check. I have more room on this blog.