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October 19, 2006



Any company is as good as the product it sells, and its customer service department, and its customer's satisfaction. Any customer service department and staff of that department are only as good at their superiors train them to be. The fault of the customer service department in this case seems to fall squarely on the shoulders of the company, its ceo and stockholders. Maybe a few well worded letters with copies to respective better business bureaus is in order from all those that are having difficulty getting adequate results, reimbursements, replacements and service. Just remember, when the letters are written, kill them with politeness and kindness.


So Jory,
Have you bought a Mac yet?

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