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January 25, 2006



Lovely, isn't it, to translate idioms? Or even just words?

Steve Sherlock

Or maybe just a burnt out frustrated tech venting away...

technical support is a tough business these days but there is no excuse for poor service, period.

Nor is there any excuse for the ranting the tech did. Completely inappropriate. He would not get hired by "my" tech support operation.

Customer communication skills come first, then the technical skills required come second.

Tech support needs to remember to fix the customer first, the problem second. You can fix the problem and not the customer and never see the customer again. Not a good way to sustain a business.

Cheap Computers

[...] So i would like to visit again.[...]

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